This Privacy Policy explains how GrowthCentrik LLP, trading as GrowthCentrik (“we”, “us” or “our”), collects, uses, shares and protects personal information through our website, business communications and services. It covers our own activities and explains how client-controlled campaign information is handled.
GrowthCentrik LLP
Address: 1205, Galaxy Diamond Plaza, Sector 4, Greater Noida West, Uttar Pradesh, India
Email: contact[at]growthcentrik.com
Website: growthcentrik.com
GrowthCentrik is the controller for its website enquiries, client relationships, billing, its own marketing, and information it uses for its own legal and compliance purposes.
For client campaigns, the client approves the audience, sources, qualification criteria and outreach approach before launch. Research and enrichment may use either GrowthCentrik or client accounts. Account ownership alone does not determine our data protection role.
For each campaign, the parties must identify their actual roles and put any required processing, data-sharing or joint-controller terms in place before the relevant activity begins. Where we are joint controllers, the essence of the arrangement is made available through the relevant campaign privacy information. Contact contact[at]growthcentrik.com for a summary. Individuals may exercise applicable rights against either joint controller.
Privacy and grievance contact: Anuj Chadha, contact[at]growthcentrik.com.
Contact and business information: names, company names, job titles, business email addresses, telephone numbers, business addresses, websites and professional profiles.
Enquiry and campaign information: information submitted through forms, emails, meetings and calls; cleaning service requirements; qualification responses; appointment details; and campaign interactions. For household enquiries, this may include the location where cleaning is requested.
Client and transaction information: proposals, contracts, billing information, payment records and support correspondence.
Technical information: IP address, device and browser details, approximate location, referral sources, pages viewed, links clicked and interaction dates and times.
We do not ask for sensitive personal information for ordinary prospecting or cleaning enquiries. Please do not send information that is unnecessary for your enquiry.
We generate leads through advertising, email outreach, live telephone calls, and research and enrichment services. Information may come directly from individuals, from clients, or from business-information providers such as Apollo, Clay and FullEnrich.
Publicly available or enriched contact information is not automatically permission to send marketing. We check the requirements that apply to the country, communication channel and recipient before carrying out outreach.
We also collect information when you contact us, schedule a meeting, become a client or interact with our website. Clients may provide information for agreed campaigns. We may combine relevant information from these sources where lawful.
When we obtain personal information from another source, we provide the privacy information required by applicable law. Where EU or UK GDPR applies, we normally do so within one month, or earlier at the first communication or disclosure, unless a lawful exception applies. You may contact us to ask about the source of your information.
Each campaign serves one identified client. Campaign leads are recorded in that client’s systems and are not distributed to multiple clients or reused for other clients’ campaigns. Where we act as processor, this is processing on the client’s behalf; where we act as controller, it is a disclosure to the receiving client.
Lead information may include contact details, cleaning requirements, qualification responses and appointment details. The client uses it to respond and provide its services under applicable law and its privacy notice. A prospect remains free to contact other businesses.
Our initial campaigns cover Ireland, the United Kingdom and US locations outside California. We do not intentionally target California residents or accept campaigns targeting them. If a campaign contact is identified as a California resident, we stop campaign outreach and remove it from delivery, retaining only information necessary to honour an objection or comply with law.
This campaign restriction does not prevent California residents from visiting our website or making an enquiry, and does not remove rights that apply to information we actually process.
We use information to respond to enquiries, arrange meetings, prepare proposals, deliver marketing and lead-generation services, qualify prospects, book appointments, manage client systems and report campaign performance.
We also use information to manage contracts and payments, provide support, improve our website and services, protect systems, prevent fraud, comply with law, handle complaints and establish or defend legal claims.
Where lawful, we use business contact information for our own business development and use campaign interactions to measure and improve advertising.
Software assists with lead scoring and qualification; it does not replace human review. We do not make decisions with legal or similarly significant effects on individuals solely by automated means.
Where EU or UK GDPR applies, we use the following grounds according to the activity:
Contract: processing necessary to enter into or perform a contract with the individual, including responding to their pre-contract request. A contract with a company does not by itself provide this ground for all employee or prospect information.
Legitimate interests: managing business relationships, communicating with business representatives, relevant prospect research and outreach where permitted, improving services, protecting systems and handling legal claims. We assess necessity and balance these interests against individuals’ rights and reasonable expectations.
Consent: marketing or tracking where consent is required. Consent may be withdrawn at any time without affecting processing lawfully carried out before withdrawal.
Legal obligation: records, disclosures and other processing required by law.
Where we process information solely for a client, the client determines the relevant legal ground and gives us documented instructions. In other jurisdictions, we use consent or another permission recognised by the applicable law; GDPR grounds do not automatically apply worldwide.
Our outreach uses email and calls made by a person. We follow the consent, identification, calling, do-not-call and unsubscribe requirements applicable to the recipient and country. A business address or publicly available number is not automatically permission to contact someone. US calling requirements include applicable federal and state Do Not Call restrictions and company-specific objections.
You may stop marketing by using an unsubscribe link, replying to a message or emailing contact[at]growthcentrik.com. We honour objections and withdrawals within applicable deadlines and keep limited suppression information to prevent further marketing.
Where EU or UK GDPR applies, the right to object to direct marketing is absolute and includes related profiling.
Essential contract or service messages may continue where necessary.
Information may be accessed by authorised CRM, communication, hosting, cloud, enrichment, advertising, analytics, scheduling and payment providers, contractors, professional advisers and authorities where legally required. These services may include HubSpot, GoHighLevel, Apollo, Clay and FullEnrich.
Campaign contacts are made available only to the identified client as described in section 4. Processing solely on a client’s behalf is governed by the client processing terms; any controller-to-controller disclosure is governed by the agreed data-sharing arrangements and applicable law.
We limit access to the relevant purpose and apply required contractual safeguards. Providers or clients using information for their own purposes are responsible for those activities and their own privacy notices.
Our initial California campaign restriction is explained in section 4. Contact contact[at]growthcentrik.com to exercise applicable privacy rights.
Campaign roles, instructions and permitted sources are recorded in the client agreement. The client approves the campaign before launch. We do not treat client approval or payment alone as determining the legal role of either party.
Clients must have the legal grounds and permissions needed for information and instructions they provide. We may refuse or suspend unlawful instructions. Where applicable law requires a data processing agreement or international transfer safeguards, these must be in place before the relevant processing begins.
Where a request relates to client-controlled information, we direct it to the client or assist the client in responding. This does not remove our responsibility for information we control.
GrowthCentrik is based in India and serves clients in Ireland, the United Kingdom and the United States. Information may be accessed or processed in India, in the client’s country, and in countries where relevant providers operate.
Where a restricted international transfer requires safeguards, the relevant parties must put a valid mechanism in place before the transfer. Depending on the transfer, this may include an applicable adequacy decision, EU Standard Contractual Clauses, a UK International Data Transfer Agreement or UK Addendum, and required transfer assessments and supplementary measures.
An ordinary service agreement does not replace required transfer safeguards. Contact contact[at]growthcentrik.com for information about relevant destinations and safeguards, or to request a copy subject to lawful redactions.
Campaign records are delivered to client systems. Research and enrichment tools used by GrowthCentrik or the client may also hold searches, lists, enriched records, logs or exports. Delivery to a client does not itself delete those records. We do not reuse campaign information for other clients’ campaigns.
After campaign execution ends, we delete campaign lists, enriched records and exports in GrowthCentrik-controlled accounts. Records in client-controlled accounts follow the client’s instructions and retention settings. Provider-managed logs and backups remain subject to the provider’s deletion processes and retention terms. Limited suppression and legally necessary records may be retained separately for the purposes described below.
For our own records, retention depends on the enquiry or relationship, outstanding obligations, applicable tax and accounting requirements, complaint and claim periods, and security needs. Enquiry information is removed when follow-up is complete and no further lawful purpose remains. Dispute evidence is retained until resolution and any applicable claim period ends. Suppression records are retained as necessary to honour the objection.
Access to client systems is removed when no longer needed. We delete or return information under our control as required by the client agreement and law, subject to limited legally necessary retention.
We use reasonable technical and organisational measures appropriate to the information and processing risks. Access is limited to people who need it for authorised work.
No online system is completely secure. We investigate and respond to security incidents and notify clients, affected individuals or regulators within the applicable legal and contractual requirements.
Depending on the law that applies, you may request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about our processing. Where applicable, you may also opt out of sale, sharing or targeted advertising, and limit certain uses of sensitive information.
Send requests to contact[at]growthcentrik.com. We may request only the information reasonably needed to verify identity or authority. We do not discriminate against individuals for exercising applicable privacy rights.
For EU and UK GDPR requests, we normally respond within one month. Where a lawful extension is needed, we explain it within that initial period. Other requests are handled within the applicable legal deadline. Requests are normally free, subject to lawful exceptions.
You may request information about whether providing data is required. Information needed to respond to an enquiry or perform an agreement may be necessary for that purpose; without it, we may be unable to respond or provide the service. Marketing consent is not a condition of receiving an unrelated service.
Our privacy and grievance contact is Anuj Chadha at contact[at]growthcentrik.com or the postal address in this policy. Describe your concern and provide enough information for us to investigate. We acknowledge data protection complaints within 30 calendar days, investigate without undue delay, keep you informed where appropriate, and communicate the outcome.
You may contact the relevant regulator about your rights or concerns. For UK complaints, please first raise the issue with us so we can investigate; the ICO may ask for evidence of that step. In Ireland, the regulator is the Data Protection Commission (www.dataprotection.ie); in the UK, it is the Information Commissioner’s Office (ico.org.uk). In the EEA, you may also contact the authority where you live or work or where the alleged infringement occurred. This complaints process does not limit mandatory rights or remedies.
In the United States, applicable state rights depend on the law and its coverage. Where required, we provide request verification, authorised-agent and appeal procedures. You may request an appeal of a denied request by replying to our response or emailing us.
In India, rights and duties apply under the provisions in force at the relevant time. Where applicable, these include access to information, correction, erasure, grievance redressal and nomination. Contact us to exercise those rights.
Our services are supplied to businesses. Cleaning enquiries and appointment booking are intended for adults aged 18 or over. We do not knowingly target children or collect their information for marketing. Please contact us if a child has provided information so that we can investigate and take appropriate action.
Our website uses a cookie banner that blocks optional analytics and advertising tracking until you accept. You can refuse optional tracking and change or withdraw your choices through the cookie controls. Continued browsing alone is not consent.
Cookies and similar technologies may support website functionality, security, analytics and advertising. Where these technologies are used, the cookie controls explain the relevant purposes and available choices. You can also manage cookies through your browser, although disabling essential cookies may affect functionality.
Third-party websites and services have their own privacy practices. Review their notices before providing information.
We may update this policy to reflect changes in our services, practices or law. We update the date shown below and provide additional notice where required. New uses requiring consent or another legal ground will not be authorised merely by posting an updated policy.
GrowthCentrik LLP
Address: 1205, Galaxy Diamond Plaza, Sector 4, Greater Noida West, Uttar Pradesh, India
Email: contact[at]growthcentrik.com
Website: growthcentrik.com
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